1. Introduction

The Anti-Fraud Centre (hereinafter referred to as "we", "us", or "our") is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of personal information obtained through our operations. By accessing or using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

2. Information We Collect

We may collect personal information from individuals, including but not limited to:

  • Name
  • Contact information (e.g., email address, phone number)
  • Demographic information
  • Financial information
  • Information provided in reports of suspected fraud or fraudulent activity
  • Information provided voluntarily through surveys, feedback forms, or other interactions with us

In addition to the aforementioned categories of personal information, we may also collect:

  • Transactional information: Details of transactions conducted through our platform, including the date, time, amount, and nature of the transaction.
  • Device information: Information about the devices used to access our services, such as device type, unique device identifiers, and mobile network information.
  • Location information: Geolocation data obtained through GPS, Wi-Fi, or IP address to provide location-based services or for fraud detection purposes.
  • Biometric data: In certain cases, we may collect biometric identifiers such as fingerprints or facial recognition data for identity verification or fraud prevention purposes.
  • Social media information: Information obtained from social media platforms if you choose to connect or interact with us through these channels.
  • Employment information: Information provided in the course of employment or contractor relationships, including resumes, job applications, and performance evaluations.
  • Audio and visual information: Recordings of calls or video conferences made for training, quality assurance, or dispute resolution purposes.
  • Other information: Any other information you voluntarily provide to us or that we collect in connection with your use of our services.

3. Use of Information

We use personal information for the following purposes:

  • To provide our services and respond to inquiries
  • To investigate reports of suspected fraud or fraudulent activity
  • To communicate with individuals regarding their reports or inquiries
  • To improve our services and develop new initiatives
  • To comply with legal and regulatory requirements
  • For any other purpose disclosed at the time of collection or with consent

4. Disclosure of Information

We may disclose personal information to third parties in the following circumstances:

  • To authorized personnel or law enforcement agencies involved in the investigation or prevention of fraud
  • To service providers or partners who assist us in delivering our services, subject to confidentiality obligations
  • To comply with legal obligations or court orders
  • In connection with a merger, acquisition, or sale of assets

We do not sell or rent personal information to third parties for marketing purposes.

5. Security Measures

We employ reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

In addition to employing reasonable security measures, we continuously assess and update our security protocols to adapt to evolving threats and technological advancements. Our security measures encompass both technical and organizational aspects to safeguard personal information against unauthorized access, disclosure, alteration, or destruction.

Technically, we utilize encryption, firewalls, and intrusion detection systems to protect data transmission and storage. We implement access controls, authentication mechanisms, and regular security audits to ensure that only authorized personnel have access to personal information.

Organizationally, we provide regular training and awareness programs to our staff to promote a culture of data security and privacy. We enforce strict confidentiality obligations on our employees, contractors, and third-party service providers who may have access to personal information.

Furthermore, we conduct regular risk assessments and privacy impact assessments to identify vulnerabilities and mitigate potential risks to the security of personal information. We maintain incident response and breach notification procedures to promptly address any security incidents and minimize the impact on individuals.

While we take comprehensive measures to protect personal information, it is important to acknowledge that no system can guarantee complete security. Therefore, we continuously monitor and improve our security posture to enhance the protection of personal information entrusted to us.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to access, update, correct, or delete your personal information held by us. You may also have the right to object to or restrict certain processing of your personal information. To exercise these rights or for any inquiries regarding your personal information, please contact us using the contact information provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us to have it removed.

9. Changes to this Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of personal information, please reach us via Contact Form

11. Interpretation

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations.

12. Language

In case of any discrepancy between the English version and the translated versions of this Privacy Policy, the English version shall prevail.

Conclusion

This Privacy Policy governs the collection, use, and disclosure of personal information by the Anti-Fraud Centre. By using our services, you consent to the terms of this Privacy Policy.

This Privacy Policy was last updated on Mar 22, 2024.